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Pre Purchase Questions
Q: “What makes AustralianVit supplements different from other brands?”
AustralianVit focuses on clear product selection, simple formulations, and reliable sourcing. Our supplements are chosen to fit everyday routines without unnecessary complexity, helping customers make informed and confident choices.
Q: “Are AustralianVit supplements suitable for beginners??”
Yes. Many of our supplements are suitable for those new to supplementation. Product descriptions clearly explain intended use so customers can choose options that align with their individual needs and experience level.
Q: “Do I need a prescription to use AustralianVit supplements?”
No prescription is required. Our products are dietary supplements, not medicines. If you are pregnant, nursing, taking medication, or have a medical condition, we recommend consulting a qualified healthcare professional before use.
Q: “How do I choose the right supplement for my needs?”
We recommend reviewing the product descriptions, ingredients, and usage information provided on each product page. If you are unsure, you can contact our support team for general guidance. For personalised advice, please consult a healthcare professional.
Q: “Are AustralianVit supplements safe to take together?”
Some supplements can be taken together, while others may not be suitable in combination. Individual needs vary, so we advise checking product information carefully and consulting a healthcare professional if you plan to combine multiple supplements.
Q: “Do you offer vegan or allergen-friendly supplements?”
Yes, we offer a selection of products suitable for vegan or specific dietary preferences. Ingredient details and relevant information are clearly listed on each product page so customers can make informed choices.
Q: “Where are AustralianVit supplements manufactured?”
Our supplements are sourced from trusted manufacturers that follow recognised quality and safety standards. Manufacturing details may vary by product and are provided where applicable on the product page.
Q: “Do your products contain artificial colours or unnecessary fillers?”
We prioritise clear formulations and aim to avoid unnecessary ingredients wherever possible. Full ingredient lists are available on each product page so customers can review what is included before purchasing.
Q: “Can I use AustralianVit supplements long-term?”
Usage duration depends on the specific supplement and individual needs. We recommend following the suggested usage instructions and consulting a healthcare professional for guidance on long-term use.
Q: “How do I know if a product is in stock?”
Product availability is displayed on each product page. If an item is out of stock, it will be clearly indicated. You may also contact us for updates on restocks.
Order & Shipping
Q: “How long will delivery take?”
Orders are typically delivered within 2–5 business days after processing. Delivery times are estimates and may vary due to carrier delays, weather conditions, or peak periods.
Q: “How can I track my order?”
Once your order ships, you’ll receive a shipping confirmation email with tracking information so you can monitor your delivery.
Q: “Do you ship internationally?”
At this time, AustralianVit ships within Australia only. International shipping is not currently available.
Q: “Can I change my shipping address after placing an order?”
If your order has not yet been processed, please contact us as soon as possible. Once an order has been processed or shipped, address changes may no longer be possible.
Q: “Why hasn’t my tracking number updated yet?”
Tracking updates may take some time to appear after your order ships. Please allow up to 24–48 hours for the carrier to update tracking information.
Q: “What happens if I miss my delivery?”
If delivery is missed, the carrier may attempt redelivery or leave instructions for collection. Please follow the carrier’s guidance provided in the tracking details.
Q: “My order shows as delivered, but I haven’t received it. What should I do?”
First, check with household members, neighbours, or building management. If the package cannot be located, please contact the carrier directly. You may also reach out to us for assistance.
Q: “Do you deliver to P.O. boxes?”
Delivery to P.O. boxes may be limited depending on the carrier. Please ensure your address is complete and valid at checkout.
Q: “Can multiple orders be combined into one shipment?”
Orders are processed separately, and we are unable to combine multiple orders into a single shipment once they have been placed.
Q: “What if my order arrives damaged or incomplete?”
Please inspect your order upon delivery and contact us immediately if your item arrives damaged, defective, or incomplete. We’ll review the issue and assist in accordance with our Returns & Refunds Policy.
About Policies
Q: “Where can I find your return, refund, and shipping policies?”
You can find our Return & Refund Policy, Shipping Policy, and Terms of Service on the corresponding policy pages linked in the footer of our website.
Q: “What is your return policy?”
We offer a 30-day return policy for items that arrive damaged, defective, incorrect, or expired. Returns are only accepted for seller-caused issues and must meet the conditions outlined in our Return Policy.
Q: “How do I request a refund?”
To request a refund, please contact us at australianvit@gmail.com within 30 days of receiving your order. Once your return is reviewed and approved, refunds are issued to the original payment method.
Q: “Do you offer exchanges?”
Exchanges are only available for items with seller-caused issues. The original item must be unopened and approved for return before a replacement can be issued.
Q: “Are sale items or gift cards refundable?”
No. Sale items and gift cards are non-refundable and non-returnable, as stated in our Return Policy.
Q: “How do you protect my personal information?”
We take data protection seriously. Personal information is handled in accordance with our Privacy Policy and Shopify’s security standards. Customer data is used only for order processing, communication, and service improvement.
Q: “Are AustralianVit products authentic and safe?”
Yes. We source our products from trusted suppliers and prioritise quality and safety standards. Product information and ingredient details are provided to help customers make informed choices.
Q: “Is my payment information secure?”
Yes. All payments are processed through Shopify’s secure payment system. AustralianVit does not store or have direct access to your full payment details.
Q: “Do you charge taxes or import fees?”
Applicable taxes are calculated and displayed at checkout where required. As we ship within Australia, customers are not responsible for additional import fees.
Q: “What happens if I disagree with your Terms of Service?”
If you do not agree with our Terms of Service or Privacy Policy, you should not use or access our website or services. Continued use of the site indicates acceptance of these terms.