Shipping policy

At AustralianVit, we aim to deliver your orders as efficiently and reliably as possible. This Shipping Policy explains how we process and ship orders placed through our website.

Processing Times

Orders are usually dispatched within 1–5 business days after payment is confirmed. Orders placed on weekends or public holidays are processed from the next business day.

Delivery Times

Our products are shipped from our fulfilment partner in the United States with tracking. Most orders arrive 10–18 days after they are placed; regional and remote areas can take a few extra days. Delivery times are estimates and can be affected by weather, carrier delays or peak seasonal demand. You will receive a tracking link by email as soon as your order ships.

Shipping Areas

We currently ship orders across Australia. If we are unable to ship to your address for any reason, we will contact you to discuss available options or issue a refund where applicable.

Shipping Costs

Shipping costs are displayed at checkout before you complete your purchase. Standard tracked shipping is free on every order to any Australian address; an optional express service is shown at checkout.

Order Confirmation & Tracking

Once your order is placed, you will receive an order confirmation email. When your order has been shipped, a shipping confirmation email with tracking information will be sent so you can follow your package’s progress.

Incorrect Addresses & Failed Deliveries

Please ensure that your shipping address is complete and accurate at checkout. AustralianVit is not responsible for orders that are delayed, lost, or returned due to an incorrect or incomplete address provided by the customer. If a package is returned to us because of address issues, we may contact you to arrange reshipment. Additional shipping charges may apply.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, responsibility for the shipment passes to the customer. AustralianVit is not liable for packages that are lost or stolen after delivery. If you believe your package is missing, please check with household members, neighbours, or building management, and contact the carrier directly. You may also reach out to us for assistance.

Delays and Exceptional Circumstances

While we make every effort to meet estimated delivery times, delays may occasionally occur due to circumstances beyond our control, such as severe weather, carrier disruptions, or peak holiday periods. We appreciate your understanding in such situations.

Contact Us

If you have any questions about shipping or need assistance with tracking your order, please contact us at australianvit.com@gmail.com. We are happy to assist you.