Refund policy

Australian consumer guarantees

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. For a major failure, you can choose a refund or replacement; other remedies may apply for other failures. Contact AustralianVit about an issue rather than being required to deal only with a manufacturer. Read the ACCC explanation of consumer remedies.

Return Policy

Please contact us within 30 days after receiving your order to request a return for a seller-caused issue such as a damaged, defective, incorrect or expired item. This administrative request window does not limit rights and remedies available under Australian Consumer Law. Change-of-mind returns are not offered under our standard policy.

For voluntary returns where agreed, keep the item unopened, unused and in its original packaging. These conditions do not restrict Australian Consumer Law rights for faulty, unsafe, misdescribed or otherwise non-compliant goods. Please provide proof of purchase so we can assess the issue.

To start a return, please contact us at australianvit.com@gmail.com.
All approved returns must be sent to the address below:

AustralianVit
2601 E 28TH ST STE 004
Signal Hill, CA 90755-2245
United States

If your return is accepted, we will provide a return shipping label (when applicable) and instructions on how to send your package.
Items sent back without requesting a return first will not be accepted.

For any questions, you can always reach us at australianvit.com@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item arrives damaged, defective, incorrect, or expired. For seller-caused issues, AustralianVit will cover the return shipping cost and ensure the issue is resolved promptly.

Return Shipping Costs

Return shipping is covered by AustralianVit only if the item arrived damaged, defective, incorrect, or expired. Returns due to change of mind, dislike of the product, ordering the wrong item, or buyer error are not accepted.

Exceptions / Non-Returnable Items

The following restrictions concern discretionary or change-of-mind returns only. They do not exclude remedies required under Australian Consumer Law for faulty, unsafe, misdescribed or otherwise non-compliant goods, including opened or sale items:

  • Opened or used supplements
  • Perishable consumable goods
  • Customized or personalized items
  • Hazardous materials
  • Sale or clearance items
  • Gift cards

If you're unsure whether your item qualifies, please contact us before sending anything back.

Exchanges

For seller-caused issues, contact us so we can assess and arrange the appropriate remedy. An unopened condition does not prevent a claim for faulty or misdescribed goods under Australian Consumer Law.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have 14 days to cancel or return your order for any reason. The item must be unopened, unused, and in its original packaging.

Refunds

Once your return is received and inspected, we will notify you about the approval status. If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at australianvit.com@gmail.com.