




We offer free standard shipping to every province and territory in Australia.
We offer free standard shipping to every province and territory in Australia. No minimum purchase is required, and all orders include tracking for your convenience.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Deliveries to Australia’s outer and remote regions may experience seasonal delays caused by severe weather or limited carrier availability. We appreciate your patience and recommend allowing additional time for your order to arrive safely.
The Orbby Starter Kit is designed for spaces that crave a subtle, continuous aroma without flame or smoke. This compact, flameless diffuser brings gentle fragrance to your desk, work nook, or home study, blending quietly into your daily routine while keeping surfaces free from spills or flames. Built for portability, it travels well between office, car, and bedroom, making it a versatile companion for quiet moments, focused work, or relaxation after a long day.
Safe by design: This battery-operated diffuser avoids open flames and hot liquids, reducing fire risk and residue. Its design minimizes visible smoke, helping you maintain a calm atmosphere without distraction. For households with kids or pets, the device offers peace of mind thanks to its noncombustive operation and low-profile footprint.
What’s in the box: You’ll receive 1 mini aroma diffuser, 1 Type-C charging cable, 1 user manual, and 1 gram of agarwood pellets (enough for multiple uses). Additional scented pellet refills are available if you’d like to explore other aromas over time.
The Orbby diffuser uses controlled heat to gently release fragrance from pellets, offering a flame-free way to refresh your space. It’s especially suitable for a focused work session, a calming bedtime routine, or a quick mood lift during a busy day. With its palm-sized design, it fits neatly on a desk or nightstand and travels well for hotel stays or commuting between locations.
Powering options include a direct current setup with a built-in 6-hour auto-shutoff and a rechargeable battery that supports several hours of use per charge. Three heat levels allow you to modulate aroma intensity from a soft, background note to a more perceptible fragrance. The included 1 g of agarwood pellets can be used multiple times, and additional pellet refills are listed separately for those who want to expand scent choices such as Lavender, Frankincense, Rose, Vanilla, or Eucalyptus. After use, a quick wipe of any residual oil keeps ports clean and prevents buildup when moving the diffuser.
Clean and maintain with simple care: wipe away residual oil after use and avoid tipping to prevent leaks. The BPA-free construction and metal accents make it a thoughtful gift for friends, family, or colleagues who appreciate a subtle, fragrance-enabled environment without flames.
Q: What is included in the Orbby Scent Diffuser Starter Kit?
A: Includes 1 mini diffuser, USB-C cable, user manual, and 1 g agarwood pellets; refills available.
Q: How long does the diffuser run on a single charge?
A: Approximately 2–3 hours on a full charge, depending on the heat setting.
At AustralianVit, we aim to deliver your orders as efficiently and reliably as possible. This Shipping Policy explains how we process and ship orders placed through our website.
Orders are typically processed within 1 business day after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Our standard delivery time is approximately 2–5 business days after your order has been processed. Please note that delivery times are estimates and may be affected by factors such as weather conditions, carrier delays, or peak seasonal demand.
We currently ship orders across Australia. If we are unable to ship to your address for any reason, we will contact you to discuss available options or issue a refund where applicable.
Shipping costs are displayed at checkout before you complete your purchase. In some cases, free shipping may be available based on promotions or minimum order values shown on the website.
Once your order is placed, you will receive an order confirmation email. When your order has been shipped, a shipping confirmation email with tracking information will be sent so you can follow your package’s progress.
Please ensure that your shipping address is complete and accurate at checkout. AustralianVit is not responsible for orders that are delayed, lost, or returned due to an incorrect or incomplete address provided by the customer. If a package is returned to us because of address issues, we may contact you to arrange reshipment. Additional shipping charges may apply.
Once a package is marked as delivered by the carrier, responsibility for the shipment passes to the customer. AustralianVit is not liable for packages that are lost or stolen after delivery. If you believe your package is missing, please check with household members, neighbours, or building management, and contact the carrier directly. You may also reach out to us for assistance.
While we make every effort to meet estimated delivery times, delays may occasionally occur due to circumstances beyond our control, such as severe weather, carrier disruptions, or peak holiday periods. We appreciate your understanding in such situations.
If you have any questions about shipping or need assistance with tracking your order, please contact us at australianvit.com@gmail.com. We are happy to assist you.
We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return. Returns are only accepted for issues caused by the seller, such as receiving a damaged, defective, incorrect, or expired item.
To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, and in its original packaging. A receipt or proof of purchase is required.
To start a return, please contact us at australianvit.com@gmail.com.
All approved returns must be sent to the address below:
AustralianVit
2601 E 28TH ST STE 004
Signal Hill, CA 90755-2245
United States
If your return is accepted, we will provide a return shipping label (when applicable) and instructions on how to send your package.
Items sent back without requesting a return first will not be accepted.
For any questions, you can always reach us at australianvit.com@gmail.com.
Please inspect your order upon delivery and contact us immediately if your item arrives damaged, defective, incorrect, or expired. For seller-caused issues, AustralianVit will cover the return shipping cost and ensure the issue is resolved promptly.
Return shipping is covered by AustralianVit only if the item arrived damaged, defective, incorrect, or expired. Returns due to change of mind, dislike of the product, ordering the wrong item, or buyer error are not accepted.
For safety and hygiene reasons, we cannot accept returns on:
If you're unsure whether your item qualifies, please contact us before sending anything back.
Exchanges are only possible for items with seller-caused issues. The original item must be unopened and approved for return before a replacement can be issued.
If your order is shipped to the European Union, you have 14 days to cancel or return your order for any reason. The item must be unopened, unused, and in its original packaging.
Once your return is received and inspected, we will notify you about the approval status. If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or card provider may take additional time to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at australianvit.com@gmail.com.
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