The Crème Shop Collagen & Acerola Cherry Fusion Sheet Mask (5 Pack) | Hydration & Brightening

At AustralianVit, we aim to deliver your orders as efficiently and reliably as possible. This Shipping Policy explains how we process and ship orders placed through our website.

Processing Times

Orders are typically processed within 1 business day after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Times

Our standard delivery time is approximately 2–5 business days after your order has been processed. Please note that delivery times are estimates and may be affected by factors such as weather conditions, carrier delays, or peak seasonal demand.

Shipping Areas

We currently ship orders across Australia. If we are unable to ship to your address for any reason, we will contact you to discuss available options or issue a refund where applicable.

Shipping Costs

Shipping costs are displayed at checkout before you complete your purchase. In some cases, free shipping may be available based on promotions or minimum order values shown on the website.

Order Confirmation & Tracking

Once your order is placed, you will receive an order confirmation email. When your order has been shipped, a shipping confirmation email with tracking information will be sent so you can follow your package’s progress.

Incorrect Addresses & Failed Deliveries

Please ensure that your shipping address is complete and accurate at checkout. AustralianVit is not responsible for orders that are delayed, lost, or returned due to an incorrect or incomplete address provided by the customer. If a package is returned to us because of address issues, we may contact you to arrange reshipment. Additional shipping charges may apply.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, responsibility for the shipment passes to the customer. AustralianVit is not liable for packages that are lost or stolen after delivery. If you believe your package is missing, please check with household members, neighbours, or building management, and contact the carrier directly. You may also reach out to us for assistance.

Delays and Exceptional Circumstances

While we make every effort to meet estimated delivery times, delays may occasionally occur due to circumstances beyond our control, such as severe weather, carrier disruptions, or peak holiday periods. We appreciate your understanding in such situations.

Contact Us

If you have any questions about shipping or need assistance with tracking your order, please contact us at australianvit.com@gmail.com. We are happy to assist you.

Return Policy

We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return. Returns are only accepted for issues caused by the seller, such as receiving a damaged, defective, incorrect, or expired item.

To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, and in its original packaging. A receipt or proof of purchase is required.

To start a return, please contact us at australianvit.com@gmail.com.
All approved returns must be sent to the address below:

AustralianVit
2601 E 28TH ST STE 004
Signal Hill, CA 90755-2245
United States

If your return is accepted, we will provide a return shipping label (when applicable) and instructions on how to send your package.
Items sent back without requesting a return first will not be accepted.

For any questions, you can always reach us at australianvit.com@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item arrives damaged, defective, incorrect, or expired. For seller-caused issues, AustralianVit will cover the return shipping cost and ensure the issue is resolved promptly.

Return Shipping Costs

Return shipping is covered by AustralianVit only if the item arrived damaged, defective, incorrect, or expired. Returns due to change of mind, dislike of the product, ordering the wrong item, or buyer error are not accepted.

Exceptions / Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Opened or used supplements
• Perishable consumable goods
• Customized or personalized items
• Hazardous materials
• Sale or clearance items
• Gift cards

If you're unsure whether your item qualifies, please contact us before sending anything back.

Exchanges

Exchanges are only possible for items with seller-caused issues. The original item must be unopened and approved for return before a replacement can be issued.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have 14 days to cancel or return your order for any reason. The item must be unopened, unused, and in its original packaging.

Refunds

Once your return is received and inspected, we will notify you about the approval status. If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at australianvit.com@gmail.com.